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Kkachi Purchases & Refunds

Posted: October 26, 2026

This page explains how to cancel or get a refund for a purchase made inside the Kkachi app. Payment is handled by the App Store or Google Play; we never receive your payment details.

In short: refunds are handled by the App Store or Google Play under their policies and the law where you live. To ask for a refund or for help, email us at with your order number and we will help you through it.

1. What you buy

ProductYour 2027 Reading (In-depth New Year reading + Tojeong reading)
What it includesThe 2027 in-depth New Year reading and the 2027 Tojeong reading, for everyone saved in the app on your device.
Price and paymentThe total shown by the App Store or Google Play on the purchase screen. Store payment only.
DeliveryUnlocks in the app as soon as you buy. Once open, it reads without an internet connection.
Period coveredTojeong: February 7, 2027 – January 26, 2028 (lunar year 2027). New Year: February 4, 2027 – February 4, 2028 (from the Start of Spring). After sales end you can still open and restore it with the same store account.
RequirementsKkachi 1.1 or later on iOS 15 or later, or Android 7.0 or later. On another device, tap “Restore purchase” with the same store account. Apple Family Sharing is not supported.

2. Refunds through your store

App Store

  1. Request a refund from Apple at reportaproblem.apple.com. Apple handles App Store refunds.
  2. If you also email us at with your order number, we will check the outcome with you. If Apple declines a request that qualifies under section 3, we will refund you ourselves.

Google Play

  1. Email us at with your order number (it starts with GPA.) and the purchase date. We will refund you through Google Play.
  2. Within 48 hours of buying, you can also request a refund yourself from your Google Play order history.

You don't need to send your birth date or other personal details. The order number, purchase date and store are enough.

3. For customers in Korea

  • Within 7 days, if unopened: you can cancel within 7 days of purchase if you haven't opened any paid reading.
  • Once opened: once you open a paid reading, delivery of the digital content is treated as started and the purchase can no longer be cancelled (Act on the Consumer Protection in Electronic Commerce, Article 17(2)5). That's why the app shows a free preview before you buy and asks once more before you first open it.
  • If the content differs from its description: you can cancel within 3 months of receiving it or within 30 days of learning of the difference (Article 17(3)), even after opening it.
  • When we can't tell: the app works on your device without a server, so we can't see whether you opened it. We accept requests made within 7 days unless opening is shown.
  • Minors: if you are a minor and buy without your parent's or guardian's consent, you or your parent or guardian may cancel the purchase. Parents can turn on Apple's Ask to Buy or Google Family Link purchase approval to stop purchases in advance.
  • Timing: we reply within 1 business day and refund you within 3 business days of your cancellation request. If we are late, we add delay interest at 15% a year for the days we are late (Article 18(2)).
  • Disputes: if you disagree with how we handled it, you can contact the Korea Consumer Agency's 1372 Consumer Counseling Center (phone 1372) or the Content Dispute Resolution Committee (www.kcdrc.kr).

4. Seller

CompanyPiFl Labs Co., Ltd. (주식회사 피플랩스)
Phone+82-10-2154-5627
Email
Mail-order business report2026-제주아라-0057 (Jeju City, Jeju Special Self-Governing Province)

5. Terms

Your store's terms also apply: the Apple Standard EULA and the Google Play Terms of Service. How the app handles personal information is in the Kkachi Privacy Policy.